Refund policy

Thank you for shopping with Goodsy.lk. We truly appreciate your trust in our products and service. Your satisfaction is very important to us, and we are committed to giving you a smooth and reliable online shopping experience. If for any reason you are not fully satisfied with your order, we are here to help.

Returns

We accept returns within 7 days from the date you receive your order.
To qualify for a return:

  • The item must be unused, unworn, and in original condition.

  • All original packaging, tags, and accessories must be included.

  • Please keep your order receipt or order number ready.

Refunds

Once we receive your returned item and inspect it, we will notify you regarding the approval status.

If your return is approved:

  • A refund will be issued to your original payment method.

  • Shipping charges from your initial order will not be refunded.

Please note: Refunds may take a few working days to appear in your account, depending on your bank or payment provider.

Exchanges

If you wish to exchange an item for a different size, color, or design, please contact us within 7 days of receiving your order. Our team will guide you through the exchange process.

Non-Returnable / Non-Refundable Items

The following items cannot be returned or refunded:

  • Gift vouchers / gift cards

  • Personalized or custom-made items

  • Downloadable digital products

  • Items damaged due to customer misuse

  • Perishable or hygiene-sensitive items (e.g., cosmetics, undergarments)

Damaged or Defective Items

If your order arrives damaged, defective, or you receive the wrong item, please inform us immediately (within 24–48 hours). We will arrange:

  • A replacement, OR

  • A refund (based on your preference and product availability)

Please send us clear photos or videos for quick processing.

Return Shipping

  • If the return is due to Goodsy.lk error (wrong item, damaged item), we will provide a free return label or cover the return shipping cost.

  • If the return is due to customer preference (change of mind, wrong size ordered, etc.), the customer must bear the return shipping cost.

Processing Time

Refunds and exchanges are processed within 3–5 business days after we receive your returned item.

Contact Us

If you have any questions about our return or refund process, feel free to contact us:

📞 Customer Support: 076XXXXXXX
📧 Email: support@goodsy.lk
🌐 Website: Goodsy.lk

We are always happy to help and aim to make your Goodsy.lk shopping experience smooth, safe, and enjoyable.